At SLATED, your privacy is our priority. We are committed to protecting your privacy at all times, in all situations. The information we collect about you when you purchase products is used to process your orders and to provide a more personalized experience on our site.
How Do We Use the Information We Collect?
We will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of registering for the newsletter or at the time of ordering. When you order, we collect person information such as your name, email address, postal address, delivery address, telephone number, credit or debit card and the card’s expiry date. This allows us to process and fulfil your order and to notify you about the status of your order. We may also use this information for after-sales followups like abandoned cart items, review requests etc.
We will also collect non-transactional data should you enter a competition, request an e-newsletter or contact SLATED via any of the electronic forms.
SLATED will NOT share data with any third party except for the purposes of processing payment. Your name and address information is used solely to process orders unless your prior consent is given. Without your consent, this information will NEVER be sold, given, rented or traded to others for purposes other than order fulfilment.
Ordering Safely With SLATED
Once you have completed the selection of products you wish to purchase you may proceed to place an order. As soon as you click “continue with order” your browser will go into secure mode. Data relating to your order and your personal and payment card details will all pass to our server in an encrypted format. As soon as you have finished ordering you will exit secure mode.
As an additional protection for you, our system is designed so that you cannot place an order until you are safely within secure mode.
We recommend that you do not communicate your payment card details to anyone, including us, by e-mail. We cannot be responsible for any losses you may incur in transmitting information to us by internet link or by e-mail. Any such loss shall not be borne either wholly or partly by us, and shall be entirely your responsibility.
Payments & Security/Secure Check-Out
We use Paypal and/or STRIPE for all credit & debit card processing. We never view any credit or debit card information as all payments are handled by these payment gateways. Only the payment details are passed to these gateways and all communication is over a secure channel. Your website experience is also protected by an SSL Digital Certificate and we insist on customers using a browser that supports at least TLS v1.2.
Our Use of Log Files
When you visit our site we automatically log your IP address, your browser type and your access times. We utilize this information to conduct site performance evaluations, to see where visitors are coming from and to keep track of click stream data (the screens our users visit on our site). This data helps us to determine what content our members find most appealing so that we can maximize your enjoyment of the site. Log files are not tied to personally identifiable information and we do not pas your full IP address to Google Analytics.
Links To Other Sites
Using Information About You
We use the personal information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, and providing you with information from and about SLATED.
To serve you better, we may combine information you give us online or in our shop. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
We may correct or supplement your address information with standardized postal representation in order to ensure that your orders are delivered. We do this since we want to make sure that our members receive the order and to lower costs associated with our programs.
Cookies are pieces of information that your browser stores on your computers hard drive which identify you when you enter. The ability to select samples on our site is not cookie-driven. We may use session cookies to provide a seamless experience on the site and to combine with our log files so that we can understand our site traffic and analyze our demographic information in aggregate form. If you have set your browser to reject cookies, our site will not identify you when you enter and you will need to manually type in your ID and password.
SLATED Terms and Conditions
Terms and conditions may change from time to time and SLATED reserves the right to change terms without notice.
We endeavour at all times to have product information and images up-to-date. Any errors are wholly unintentional.
We reserve the right to make changes and update our website as necessary and without notice.
Colour representation of products on screen may vary to actual product colours; SLATED cannot be held responsible for these variations.
If goods are in stock, orders are normally despatched within 5-8 days of receipt of your order. Should an item be out of stock we will contact you with an estimated delivery date.
Delivery is normally charged at €13.00 per order for Eire addresses, with the exception of some heavy items over 30kg which have an additional charge of €13.00. Delivery over €100 in Ireland is free.
Please contact us for shipping rates outside of Ireland.
We hope that you will be delighted with your order. However, we will exchange or refund any item returned within thirty days with which you are not happy, as long as both the packaging and the goods remain intact. Please note that the parcel is your responsibility until it reaches us so please ask for proof of postage from your post office or courier service.
If the return is the result of an error by SLATED, we will refund the delivery charge otherwise the delivery charge is non-refundable.
Accuracy of Content
We have taken great care in the preparation of the content of this website, in particular to ensure that the details descriptions and prices quoted are correct at the time of publishing.
The dimensions are approximate only. We have made every effort to render as accurately as possible the colour and design of the products that appear on the website. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, SLATED disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We are not responsible for the content of any off-website pages or any other websites linked to or from this website. Links appearing on this website are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website, in any off-website or in any linked website.
Damage to your computer
SLATED makes every effort to ensure that this website is free from viruses or defects, including regular malware scans. However, we cannot guarantee that your use of this website or any websites accessible through it won’t cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. SLATED will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.