If goods are in stock, orders are normally dispatched within 5-7 days of receipt of your order. Personalised items can take an additional 3-5 working days to process. Should an item be out of stock we will contact you with an estimated delivery date. For further information on Delivery, please see this page.
We hope that you will be delighted with your order. However, we will exchange or refund a item returned within 14 days with which you are not happy with, as long as both the packaging and the goods remain intact with no obvious signs of use.
Please note that the parcel is your responsibility until it reaches us so please ask for proof of postage from your post office or courier service. If the return is the result of an error by SLATED, we will refund the delivery charge otherwise the delivery charge is non-refundable.
Breakages or Damage
Here at SLATED we try to the best of our abilities for your product to arrive in perfect condition, packed in our sustainable packaging. If a piece does arrive broken or damaged, please contact us, with a photograph (for our courier) within 7 days. The item will be replaced by SLATED to the address of the purchase.
Personalised items that are specifically made to your specification are non refundable unless they have arrived damaged.
Please carefully check your text for spelling errors or punctuation. We are only human at SLATED so an error could be made, if so please contact us and we will rectify the problem as quickly as we can.
We reserve the right to correct any spelling errors submitted within your order for personalised items, however SLATED are not accountable for any errors made on the order form and you are advised to thoroughly check the spelling and text before submitting your order. SLATED must be notified within 1 hour of ordering of any spelling errors by phone: (353) 868259308.
We are unable to guarantee changes to orders can be made once the order has been processed, and are not able to offer any changes during peak times.
Can we wash the slate in a dishwasher?
No, mild kitchen cleaner and a damp cloth is the best way. Putting the slate through a dishwasher will ruin the felt feet and possibly block your filter.
Are Slated Products Food Safe?
All of the SLATED Collection is sealed for Food Safety.
Will all the slate look the same?
No, because the slate is hand crafted, irregularities must be expected on the surface and edges. Please also be aware of sharp edges when handling this product. Also the colour & amount of mineral content of the slate will change slightly over time as different seams are quarried.
Is slate smooth?
Here at SLATED we love the undulation of slate, our pieces are not a honed stone, each slate has natural textures and inclusions. There may be small areas of a lighter colour or if you are really lucky flecks of Fool’s Gold.
Please bear in mind it is a natural product, and nature is not always perfect!
How can we look after the slate?
From time to time you might want to rub a good natural oil onto the surface of the slate to enhance its natural colour & contours.
How sturdy is slate?
Slate is one of the most durable, naturally occurring stones readily available; slates, which are found on the roofs of homes and building across the world, typically withstand the elements for two hundred years or more. It is the stone that all synthetic tiles aspire to be.
Slated products are made to last. All our slate products are between 4 and 6 mm thick. But if you drop it, it may break.
How to clean copper?
The SLATED copper pieces are solid copper, and hallmarked to prove it. Over time natural copper can tarnish, there are a few options for cleaning, Brasso, or if you are feeling wild, Tomato ketchup also does the job.